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The Knowledge Quotient: Unlocking the Hidden Value of Information

Jun 1, 2014 ... value from their organization's information assets. Process. Technology. Socialization. Culture. Knowledge. Quotient. Process refers to the ability to access, ... to intranet, content management, customer support, and ERP sources and enhancing the productivity ..... the tip of the iceberg for value creation.


Resource-based theory in marketing

marketing journals' abstracts in the Business Source. Premier database for explicit references to the theory). This upward trend indicates the growing importance of. RBT to marketing. While top management journals have dedicated special issues solely to RBT (e.g., issues 17(1),. 27(6), and 37(5) of Journal of Management) ...


The knowledge-value chain: a conceptual framework for knowledge

management literature to develop and propose a knowledge-value chain framework in order to provide an integrated conceptual model of ... and is based on the management of five dyadic capabilities: mapping and acquisition, creation and destruction, integration and .... knowledge assets are difficult to measure;.


The five-tier knowledge management hierarchy

new set of terminology and develop a five-tier knowledge management hierarchy (5TKMH) that can ... evaluating the KM effort in a firm, identifies the relationships between knowledge sources, and provides ... knowledge officer and can be employed to inventory knowledge assets, evaluate KM strategy, and plan.


The Value Creation Process in Customer Relationship Management

Customer Relationship Management (CRM)1 shown in Figure 1. The value creation process is a critical component of CRM as it translates business and customer strategies into specific ... Creating customer value is increasingly seen as a key source of competitive advantage. .... identifiable, premier customers. Cost.

1361950725.7537customer relationship27.pdf

Knowledge Management Paradoxes

Different views in an organisation on knowledge management can be a source of problems and failed ... the theory of organizational knowledge creation (OKC). .... strategic value. At the same time we have a fast-changing business reality, where staying the same is no option. We might therefore extend the paradox into: ...


BODY OF KNOWLEDGE FOR Medical Practice Management

Medical Group Management Association (MGMA) is the premier membership association for professional administrators and leaders ... MGMA's mission is to continually improve the performance of medical group practice professionals and the organizations .... Anyone is welcome to use it, reprint it, reference it and share it.


intellectual property as an economic asset: key issues in exploitation

Jun 30, 2006 ... knowledge, they are exploiting their intellectual property, notably patents, not only by incorporating .... managing these assets more actively to further enhance their contribution to value creation. .... (e.g. licensing, building a patent portfolio) to exploitation as a financial asset (i.e. to attract external sources.


Competing Successfully with Other Hotels: The Role of Strategy

for your organization, deploy strategic tools to conduct an ongoing analysis of the changing business situation, ... Cornell University School of Hotel Administration, hospitality management, hospitality industry, strategy .... a clear direction, you should think in terms of the resources the hotel owns and the knowledge people.


Insights From the 2016 Gartner CIO Agenda Report

Processes. Assets. People. Products. Company. Customers. Resources and capabilities. Semiporous company boundaries. Dynamic connections to create value ... platform. Technical platform. Focus of the 2016 CIO survey and report. Business/value platform. Semiporous boundaries. Managing delivery. Managing talent.


Automate this The business leader's guide to robotic and intelligent

Service Delivery Transformation Automate this | The business leader's guide to robotic and intelligent automation ..... saving compared to manual administration. 2. 1 Source: Blue Prism. 2 Source: Cognizant Trizetto. For a broader discussion on the potential impact of cognitive ... Management organization may not have.


Competition Issues in Television and Broadcasting 2013

Oct 28, 2013 ... New technologies and the dynamic effects of convergence are changing the way consumers access audio-visual content. This adds considerable uncertainty to business planning, in particular concerning future demand, and implies the ... Organisation for Economic Co-operation and Development. 28-Oct- ...


World Development Indicators 2013.pdf

Defining, gathering, and disseminating international statistics is a collective effort of many people and organizations. The indicators presented in World Devel- .... Deforestation Nationally protected areas. Internal renewable freshwater resourcesb. Access to improved water source. Access to improved sanitation facilities.


The 'big data' revolution in healthcare

Big data as a source of innovation in healthcare. 10. How to sustain the ... progress in digitizing medical records, as pharmaceutical companies and other organizations aggregate years of research and ... The big-data revolution is in its early days, and most of the potential for value creation is still unclaimed. But it has set the ...


Best Practices for Sales Managers

8 keys for mobile CRM success. Business strategy. ▫ How to measure and increase customer loyalty. ▫ 5 secrets to building a customer-centric business. ▫ For business success, mind your metrics. If you're a sales manager, Salesforce CRM can change your life—with better ways to predict revenues, manage your deals.


Performance Management Strategies: How to Create and Deploy

The Data Warehousing Institute™ (TDWI), a division of 1105 Media, Inc., is the premier provider of in-depth .... technology to monitor the execution of business strategy and help organizations achieve their goals. As Figure 1 shows, performance management is a four-step virtuous cycle that involves creating strategy and ...


Increasing Impact, Enhancing Value: A Practitioner's Guide to

learn to manage. Visionary leaders in our field have proved that when corporate philanthropy is managed as an investment in society it can become a ... ness and those who think it should be integrated with the business to create value for the busi- .... This dynamic of high expectations and low trust is creating pressure on.


Towards a Contingency Theory of Enterprise Risk Management

Jan 13, 2014 ... Management Framework; and the International Standards Organisation's ISO 31000:2009, Risk ... survive to be incorporated into a future common body of knowledge for an emerging risk .... McShane, Nair, and Rustambekov (2010) contradicted this result and attested ERM's value added (at least for.


Business Model Research Agenda Positioning: Conceptual

taxonomy of scholarly business model definitions to be found in the academic literature. 1995–2013. Authors— references. Definitions. Primary sources ... tecture of a virtual organization along three vectors: the customer interaction, asset configuration, and knowledge leverage vectors. Sloan Management. Review. 966.


The STraTegic TalenT ManageMenT archiTecT

and capital – designed to deliver something of value to various ... A business figuratively moves through a competitive landscape as it positions itself to achieve its strategic intent. An organization requires a prime mover, the vision, and the drive of one ... knowledge, and capabilities, and reliable performance management”.